Refund policy

📦 Return Policy (Prime Streetwear NY)

We accept returns within 7 days of delivery for store credit only.
We do not issue refunds — only store credit.

To be eligible for a return, your item must be in the same condition that you received it:

  • Unworn or unused

  • With original tags

  • In its original packaging

Returns must be approved before sending. Unapproved returns will not be accepted.
To start a return, email us at jbaweja07@gmail.com.

❌ Exceptions / Non-Returnable Items

  • All footwear sales are final and cannot be returned

  • We do not accept returns on:

    • Gift cards

    • Personal care items (e.g. beauty products)

    • Custom or personalized products

    • Perishable goods

    • Hazardous materials, flammable liquids, or gases

  • Returns over $500 will incur an 18% restocking fee

🔍 Return Inspection & Store Credit

Once we receive and inspect your return:

  • If accepted, you’ll be issued store credit

  • Items that do not meet return criteria will be discarded or returned to you at your expense

🚚 Damages and Issues

Please inspect your order when it arrives and contact us right away at jbaweja07@gmail.com if:

  • The item is damaged

  • You receive the wrong item

  • There is a defect

We'll make it right.

🔄 Exchanges

If you'd like to exchange an item, return the item first.
Once accepted, you can place a new order using the issued store credit.

🇪🇺 EU 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must be:

  • Unworn and unused

  • With original tags and packaging

💳 Refunds

We do not offer refunds.
If your return is approved, we’ll issue store credit.
Please allow a few business days for your return to be processed and your credit issued.